An essential aspect of any Quality System the ability to work in alignment and according to standardized and explicit Standard Operating Procedures (SOPs).
To ensure you and your team are operating from a formalized and coordinated process not only increases productivity but reduces the risk of errors. While everyone may want to do the right thing, often everyone’s version of that right thing is likely to be somewhat different. This means that how a task is completed is likely to vary according to who is undertaking that task.
If the expectation at your organization is that everyone is to follow the same rules, then you must make it clear what those rules are. The best way to do this is to document them.
