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Why Service is the Most Important Part of Life Science SaaS

Software-as-a-Service (SaaS) solutions are rapidly becoming the preferred method for managing GxP content and maximizing operational productivity.  

The rapid adoption of SaaS technology in the life sciences has largely been driven by changing regulatory requirements and an increase in outsourcing of clinical trials. Yet with a multitude of SaaS systems now available on the market to life science organizations, from eTMF software to EDC, CTMS, and eQMS solutions - are teams getting the right quality and standard of service they require?